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Terms & Condition

Terms of services 

1). Our everlasting relationship with you

    • You must read these terms and conditions very carefully as these give rise to an agreement between you and us and sets forth the first step towards our everlasting relationship. The Terms amount to a legal binding agreement between you and    us.

2). Accepting the terms 

    • You must carefully read and understand these terms and conditions before downloading, installing, and using Pureway mobile application/site("Platform") which is licensed to and operated by Pureway Esolutions Private Ltd. (“Pureway”), having

its registered office at Plot No. 14, Shakti Nagar, Ambala City,134003(“Pureway”, "We" and "Us"). These terms and conditions along with the Privacy Policy and all other applicable laws and regulations govern access and use of the Platform . If You do not

agree to the terms or do not have the authority to bind Your organization or company to these terms, then do not download or use the Platform. If you don’t accept the Terms, you can choose not to use the platform. Once the terms are accepted,

then you agree to be bound by the terms if you use the Service.

    • It is understood that this terms and conditions shall constitute an agreement between you and “Pureway”.

3). Eligibility

    • Use and access to the Platform is available to all persons who are competent to contract under the Indian Contract Act, 1872. Minors {those below 18 years} are advised to use our platform under supervision of an adult . And are prohibited for

consumption of any item which is for adult use. 

4). Overview of our services is a platform which focuses on 100 % consumer satisfaction by providing them with several items like groceries, electronics, plastic items along with several daily use items and many more.

Services provided by us to our customers are available to only selected geographies in India for our initial stage, and are subject to restrictions based on business hours and days of third-party sellers.

Transactions through our Marketplace may be subject to a delivery charge where the minimum order value is not met. You will be informed of such delivery charges at the stage of check-out for a transaction through our platform.

5). Account details for registration

We expect our customers to login their details in order to place order on our platform. You have to keep your account and registration details current and correct for all communications related to your purchases from the platform may

collect the following personal information about you, including but not limited to name, email address, age, address, mobile phone number, and other contact details, demographic profile (like your age, gender, occupation, education, address etc.)

and information about the pages on the platform you visit/access, the links you click on the site/app, the number of times you access a particular page/feature and any such information required.

6). Prices offered by believes that its our duty to provide best possible prices to our customers. Keeping this in mind we try our best to provide all products at reasonable prices. However, timely, the prices of products may not be current or may be inexact on

account of technical issues, typographical errors or incorrect product information provided to the Company by third-party sellers. In each such case, notwithstanding anything to the contrary, the Company reserves the right to cancel the order

without any further liability.

7). Certain disclaimers makes best efforts to display available products, including in respect of their colour, size, shape, and appearance, as accurately as possible. Please note that, the actual colour, size, shape, and appearance may have distinctions from the

depiction on your mobile/computer screen. The Company does not make any representation or warranties in respect of the products available on our platform.

8). All valuable feedbacks 

We would also like to inform that all valuable feedbacks, comments, and reviews offered to us by our customers are solely company’s property and company has full right to keep them confidential or to disclose them.  Company will be entitled to

use, modify, create, and even disclose derivative works from any Comments where ever required, and publish, display and distribute any Comments submitted for any purpose without restriction and without compensating the user in any way. 

Further No Comments submitted by you on our platform shall contain any unlawful, threatening, abusive material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mails or any form of ‘spam’. We reserve

the right (but assumes no obligation) to monitor, edit and/or remove any Comments submitted on the Marketplace. also informs you that company may use your name in connection with the comments submitted by you.

9). Copyrights and Trademarks 

You may not modify, distribute or re-post anything on platform for any purpose. The names and logos and all related product and service names, design marks and slogans are the trademarks/service marks of the Company, its affiliates, its

partners, or its suppliers/service providers.

10). Prohibited activities

      You agree, and confirm that Your use of the Platform shall be strictly governed by, including but not limited to the following:

    • . You shall not alter or remove any trademark, copyright or other proprietary or legal notices contained in, or appearing on, the Platform or on any Content appearing on the Platform.

    • .  You shall not transmit any kind of viruses, defects, Trojan horse, cancel bots, malware spyware, worms, and other items of a contaminating or destructive nature.

    • You shall not exploit, threaten, abuse, or harass another User, or any “Pureway” employee. 

11). Modification

    • “Pureway” may change, discontinue, update, or change any part of these Terms of services  from time to time. “Pureway” may periodically update these terms. Whenever “Pureway” makes any changes to these terms that are important for you to

know about, we will make you familiar with the same. It is your responsibility to keep checking this page from time to time in order to be aware of any modifications made to the terms.

12) Price Policy:

Prices and taxes thereon in respect of all products are subject to change from time to time, without prior notice by PUREWAY.IN. We strive to provide you with the best prices possible on our website and application. All the products shown on the

Website and application will be available either at Maximum Retail Price (MRP) (inclusive of all taxes) or at an Offer/discounted price with taxes, unless otherwise mentioned.

13) Payment Policy:

PUREWAY offers you multiple payment options both online and offline however PUREWAY reserves its right to add or delete any mode of payment without any prior notice.

14) Return & Refund Policy:

Products once sold and delivered to you, shall be eligible for return only if the product condition is found to be damaged, broken, faulty or different from the ordered one.


15) Exchange Policy:

All products listed on our website and application can be exchanged or returned subject to the following conditions:

i. damages due to mishandling of product;

ii. products with tampered or missing labels;

iii. Products without all original packaging and accessories, (including the box)

16)Cancellation Policy:

You can cancel your order anytime up to the cut-off time of the slot for which you have placed an order by calling our customer service. You will get refund for your orders in case of any early payments.

17)Delivery/Shipping Policy: 

Delivery Timelines: We will make every effort to get your order delivered to you as per your convenient/ chosen available slot within 72 hours of your delivery.

The products ordered by You shall be available for delivery as per allotted delivery slot during the delivery hours, (07:30 hours to 21:30 hours on all days).  And in case you fail to take delivery on the agreed slot, your order and delivery shall be treated

as cancelled.

18)Shipping Charges:

Delivery charge of Rs. 50/- will be leviable for each delivery below for Rs.600.

19) Order Tracking:

You may log on to your account on the website and application or use the "Track my Order" link on the website and application to track your order

20). Notices and Grievance/complaint policy 

    • If you have any grievances or concerns you may notify “Pureway” for the same. All notices to “Pureway” hereunder shall be in writing and shall be duly given if delivered personally or sent by registered mail, return receipt requested, or duplicate to

the following Address or emailed to the following email id:


Pureway Esolutions Private Ltd

Plot no. 14, Shakti Nagar ,

Ambala City 134003

    •  I have fully read and understood the Terms of services and I hereby, with the best of my knowledge, unconditionally accept to be bound by the same.

(1203 reviews )